FAQ

1. Are your perfumes authentic?

Yes — all products sold at Mystique Aura are 100% authentic. We work only with certified suppliers and authorised distributors.

2. Where do you deliver to?

We currently deliver to all regions of the United Kingdom.

3. How long does delivery take?

Orders are typically delivered within 5 to 10 working days after dispatch. Tracking information is provided once your parcel is shipped.

4. How can I track my order?

As soon as your order is dispatched, you’ll receive a tracking link via email.
If you haven’t received it, please contact us at support@mystiqueaura.co.uk.

5. Can I return a product if I change my mind?

Yes. You have 14 calendar days from the delivery date to return your order, as long as the product is unopened and in original condition.
See our Returns & Refunds Policy for full details.

6. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of receiving the item. We’ll offer a replacement or a full refund once the issue is confirmed.

7. Can I cancel or change my order after placing it?

If your order hasn’t been dispatched yet, we may be able to cancel or modify it. Please email us as soon as possible at support@mystiqueaura.co.uk.

8. How can I contact customer support?

You can reach our team any time at support@mystiqueaura.co.uk. We aim to respond as quickly as possible.