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At Mystique Aura, we aim to provide a smooth and reliable delivery experience for every customer. This policy outlines how we handle order dispatch, shipping times and tracking.
1. Order Processing
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Orders are typically processed and dispatched within 1 to 3 working days after payment has been confirmed.
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You will receive a confirmation email once your order has been dispatched, along with tracking details.
2. Estimated Delivery Time
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Our standard delivery timeframe is 5 to 10 working days from the dispatch date.
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Delivery times may vary slightly depending on your location and external factors such as customs checks, courier delays, or public holidays.
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In rare cases, unforeseen events may cause delays, but we will do our best to keep you informed and supported throughout the process.
3. Delivery Charges
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We offer free delivery on all orders.
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There are no hidden charges — the price you see at checkout is the final amount you pay.
4. Tracking Your Order
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All orders are sent with tracking. You will receive a tracking number by email once your parcel has been dispatched.
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Tracking links may take 1–2 working days to update depending on the courier’s system.
5. Undelivered or Delayed Parcels
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If your order hasn’t arrived after 10 working days from dispatch, please get in touch with our support team so we can investigate and assist.
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If an incorrect delivery address is provided, we cannot be held responsible for any failed delivery.
6. Countries We Deliver To
Currently, we only deliver to addresses within the United Kingdom.
7. Need Help?
If you have any questions about your delivery or need assistance with tracking, feel free to contact us:
